Date Posted: 
Monday, October 18, 2021
Opportunity Type: 
Celina, Ohio

Position:                Home Care Aide/Customer Service Representative (CSR)

Shift:                      Variable shifts 0800-1630 Mon-Fri; some on-call hours in evenings and 

                                weekends that are shared between staff

Status:                   Casual/ As Needed

Weekends:           Yes – every 3rd-4th weekend rotation on-call for Home Medical Equipment dept as CSR

Holidays:                Yes – Rotation for Home Medical Equipment dept as CSR


We are seeking a highly motivated Home Care aide who would also assist as a Customer Service Representative for our Home Medical Equipment department. Home Care and Medical Equipment work collaboratively to provide patients with services and equipment in the home. This position assists in providing personal care to patients in their homes and in delivery of home medical equipment if needed when on-call. On-call shifts covering evenings, weekends and holidays are rotated between 3-4 staff to support the CSR role for Medical Equipment. This individual will be self-motivated with strong communication skills, demonstrate a positive attitude, provide excellent customer services and function well as a team player. This individual will be involved in the delivery/maintenance/cleaning of durable home medical equipment. This individual will need to be flexible as needed to complete departmental core staffing. This position reports to the Director of Home Care and Medical Equipment.  


  • High school graduate or equivalent
  • Current driver’s license and reliable transportation with auto insurance that complies with State of Ohio law requirements
  • STNA preferred
  • CPR/BLS within 90 days of hire


  • Previous home care or home medical equipment experience preferred

Skill and Ability:

  • Demonstrates effective communication and excellent customer service with people of all ages.
  • Ability to think critically when planning and providing care within scope of position
  • Demonstrate competence with applicable policies and procedures as outlined in the orientation packet.
  • Ability to perform/assist with personal care in a kind, nonjudgmental, compassionate manner.
  • Demonstrate ability to complete documentation and tasks timely and effectively
  • Effectively communicate any changes or concerns to RN
  • Provide care/services under direction of RN
  • Collaborate with other disciplines in providing safe, quality care
  • Ability to work independently and as a team player, to encourage teamwork in others, to exercise good judgment and successfully manage a variety of tasks; accountable and reliable.
  • Demonstrates willingness to learn new skills, strong organizational skills, positive attitude, and dependability.
  • Assist with committees, special projects and office duties as requested by director.
  • Candidate will be required to lift at least 60 lbs or more.  This individual may be exposed to highly variable weather and home conditions.
  • Demonstrate ability to effectively work with technology as required
  • Performs other duties as assigned/needed with scope of practice
Expire Date: 
Casual - As Needed

Contact us at
Fax: 419.678.5674
Mail: attn: Human Resources
Mercer Health
800 West Main St.
Coldwater, OH 45828