Billing & Payment Information

Pay your bill online quickly and securely. For additional billing information and resources see below.

Location and Office Hours for Billing

Monday – Friday, 8 a.m. to 4:30 p.m.

The billing office staff is located at Mercer Health West Campus (830 W. Main Street, Coldwater) with easy access from parking lot #6 off of Woodview Drive. Payments only can be made online or in person any time (24/7) at the registration desk at Mercer County Community Hospital or during business hours at the Community Medical Center in Celina.

Billing Contact Information

Hospital Billing Department

Patient Accounts manages billing for medical services rendered at Mercer County Community Hospital and Doctors’ Urgent Care and professional billing services for the emergency room physicians, Doctors’ Urgent Care physicians, wound healing center nurse practitioners, hospitalists, pain management providers, Center for Healthy Weight and Wellness providers and anesthesiologists.

To Pay by Phone – 419-678-5200

To make a payment by phone or to discuss payment plan options. Available Monday – Thursday 8:00 a.m. to 7:00 p.m. and Fridays 8:00 a.m. to 5:00 p.m.

For Insurance Issues – 419-678-5151

For specific insurance issues, claims questions or to provide updated insurance information. Available Monday – Friday 8:00 a.m. to 4:30 p.m.

Coordinator of Hospital Patient Accounts –
Hospital Billing Office Fax # – 419-678-5643

Physician Group Billing Department

Mercer Health Medical Group’s billing department manages billing for Mercer Health Medical Group offices and providers.

To Pay by Phone – 419-586-3478

To make a payment by phone or to discuss payment plan options. Available Monday – Thursday 8:00 a.m. to 7:00 p.m. and Fridays 8:00 a.m. to 5:00 p.m.

For Insurance Issues – 567-890-7143

For specific insurance issues, claims questions, to provide updated insurance information or discuss Financial Assistance. Available Monday – Friday 8:00 a.m. to 4:30 p.m.

Coordinator of MHMG Patient Accounts –
MHMG Billing Office Fax # – 419-586-0812

Additional Billing Information

Financial Advisor

To discuss Financial Assistance Programs or to receive assistance in filing for Ohio Medicaid call our Financial Advisor at 419-678-5148. The financial advisor offices are located on the 1st Floor of the Sanderell Family West Wing of Mercer County Community Hospital (800 W. Main Street, Coldwater) with easy access from parking lots #2 or #3. Available Monday – Friday 8:00 a.m. to 4:30 p.m.

Itemized Listing

For an itemized listing/statement of your detailed hospital charges, contact Patient Accounts at 419-678-5151. Written requests can be summited via fax to 419-678-5643 or mailed to:

Attn: Patient Accounts
Mercer County Community Hospital
800 W. Main Street
Coldwater, OH 45828

Hospital Care Assurance

The financial support for which you may qualify. Under the provisions of section 5112.17 of the Ohio Revised Code, Mercer County Community Hospital shall provide basic, medically necessary, hospital-level services free of charge to any non-Medicaid Ohio resident, who is either covered by Disability Assistance or has a family income at or below the Federal Poverty Guideline on the date of service.

This provision is referred to as the Ohio Hospital Care Assurance Program (HCAP). Mercer County Community Hospital has expanded their own Financial Assistance Program to include all billed services excluded by HCAP and a sliding scale discount for incomes above 100% the federal poverty guideline up to 200%. It shall also include all billed services on a single encounter that exceed one year’s family gross income for those that don’t qualify under the poverty guidelines.

To apply for such assistance, consumers must complete, sign and return the application located on the back of their statement letters to the Patient Accounts Department, Mercer County Community Hospital, 800 West Main Street, Coldwater, OH 45828 along with proof of income. We accept applications anytime on any open balance account and only 3 years from date of first statement on accounts in which the balance has been previously paid. For patients qualifying for free care, patients must provide proof of applying for Ohio Medicaid first. For assistance in completing, questions regarding the application or to receive a new application, consumers may call our Financial Advisor at 419-678-5148 or Patient Accounts Office at 419-678-5151.
Click here to view a printable PDF HCAP/Financial Assistance Program form

Pricing & Charging Information


Most Common Charges

At Mercer Health, we believe you have a right to know how much you or your insurance company may be charged for many of our essential services. We charge the same for all patients, but a patient’s responsibility may vary, depending on payment plans negotiated with individual health insurers. Uninsured or underinsured patients should consult with our admitting and billing staff to determine whether they qualify for discounts.

Our most common charges include room and board, emergency department, operating room, newborn delivery, physical therapy and other procedures.

Price Transparency Tool
Pricing transparency requirements prescribed by the Centers for Medicare and Medicaid Services (CMS) are available using our price transparency tool.

Rights and Protections
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. We want you to be aware of your rights and protections against surprise medical bills.

Other Billing Agencies

For some professional services, you will be billed by the physician offices directly. Here are a few of the other common professional services for which you may receive bills.

Cardiology services may be billed by Cardio Terra – Dr. Boley. Cardio Terra’s billing office number is 866-588-3588. The mailing address is 4112 Monroe Rd., Celina, OH 45822.
Hospitalist services are billed by Hospital Care Group and their billing office telephone number is 260-344-4035.
Pathology is separately billed by Lima Pathology and their billing office telephone number is 419-423-3411.
Radiology is separately billed by Columbus Radiology and their billing office telephone number is 888-271-3826.
Sleep Study
Sleep Study is billed by either Mercer Health Medical Group or by Dayton Lung & Sleep Medicine. Mercer Health Medical Group’s billing office number is 567-890-7185. The mailing address is 830 W. Main St., Coldwater, OH 45883. Dayton Lung & Sleep Medicine’s billing office telephone number is 800-350-0322. The mailing address is P.O. Box 634857 Cincinnati, OH 45263.

More Questions?

Contact Kris Siefring
Director of Reimbursement
Phone: 419-678-5115