Patient & Visitor Information
Thank You for Choosing Mercer Health. We are Proud to Serve You.
At Mercer Health, we offer an expansive range of medical services to meet your healthcare needs. Whether you are in search of a trusted primary care provider or need assistance managing a chronic health condition, we are here for you. On this page, you will find all of the information you need as a Mercer Health patient or visitor, ensuring you have everything required for a smooth and supportive experience.
If you have specific questions, please contact us.Manage Your Care Online
MyChart is a free and secure online portal that keeps you connected to your healthcare team at Mercer Health. Through MyChart, you can schedule appointments, view test results, review medical bills, request prescription renewals, and access a wealth of information about your medical care—all in one convenient place.
We need some information in order to set up a MyChart account account. Use the link below to enter your demographics which we will use to verify your identity using questions from a third-party verification system. Once verified, you will be asked to set up a username and password.
Sign up for MyChart
Please call the Customer Support Line at 866-966-6975, Monday through Friday, 9 a.m. to 6 p.m.
Your healthcare providers are not able to assist with technical issues related to Mercer Health MyChart.
Parents and caregivers can access and manage their loved one’s personal and family health information online by submitting a MyChart proxy access form. Proxy access allows an authorized individual—such as a family caregiver, home health aide, parent or guardian, adult child, or healthcare power of attorney—to view a patient’s portal.
The online proxy form for parents of an unemancipated minor patient or legal guardian of a patient under the age of 13 can be found here (you will be prompted to login):
Parent or Legal Guardian Proxy Request
If you are 18 years of age or older and would like another adult to access your medical information contained in MyChart, then you, as the patient, should complete this form. If you are 13-17 years old, you may only request proxy access for a parent or legal guardian, and you should complete the form below.
Proxy form for patients 13 years of age and older to grant a parent or legal guardian proxy access can be found here (you will be prompted to login):
Online Proxy Request
Download a printable proxy request form:
Printable patient Request for Mercer Health MyChart Proxy Access
Visiting Hours
Daily from 7:00 a.m. – 8:30 p.m.
No visitors are permitted in the hospital from 8:30 p.m. – 7 a.m., except for those accompanying maternity or pediatric patients.
Mercer Health issues Visitor Restrictions due to Influenza
The state of Ohio is experiencing widespread influenza. At Mercer Health, we are seeing influenza patients in our outpatient areas, as well as patients that have been admitted for care and treatment related to influenza. As a precaution, we are limiting visitors at Mercer County Community Hospital effective February 5, 2025.
Full details on visitor restrictionsFood & Dining Options
At Mercer Health, we deeply care about your comfort, no matter how long your visit may be. We invite you to explore our onsite dining options.
The monthly menu can be found here or you can hear the menu each day by calling 419-678-4843, extension 5500.
The daily hours at The Cedar Table are:
- Breakfast: 6:30 – 10:30 a.m.
- Lunch: 11 a.m. – 1:30 p.m.
- Closed: 2:00 – 3:00 p.m.
- Dinner: 4:30 – 6:00 p.m.
Patrons of The Cedar Table are asked to park in the West/#3 Parking Lot and enter at the West Entrance/#3 or Entrance #4 (located off of the Northwest Pavilion). See Mercer Health’s campus map for details.
The Gift Shop at Mercer Health
If you would like to give a gift to someone you are visiting, you can conveniently shop at our gift shop located on the first floor of the hospital.
Visit the Gift ShopPastoral Care & Spiritual Services
Pastoral Care and Chaplain Services are available to serve the spiritual needs of patients, families and staff. Our chaplains are available to listen to concerns, provide prayer and offer spiritual support.
If you or your loved one would like to talk with a chaplain, contact a nursing supervisor or call 419-678-2341.
The Chapel at Mercer Health
The Chapel at Mercer Health is located near the East entrance of the hospital. This beautiful and peaceful space is newly renovated and available 24 hours a day, 7 days a week, for use by patients and their families.
It's Your Story
We’re Here to Listen.
Whether you’re a patient, family member or a devoted Mercer Health supporter, your experience matters. You tell your story best, and we’d love to hear it from you.
Tell Us Your StoryWe are committed to excellence.
Mercer Health is committed to exceeding our patients’ expectations. We hope that we are fulfilling that commitment to you. Thank you for giving Mercer Health the opportunity to care for you!
Our patients inspire us every day, and we’re honored when they trust us with their care. They tell their stories best, so we’ve gathered a few to share with you.
Patient Advocacy & Protection
Mercer Health is truly dedicated to ensuring your patient safety, comfort and satisfaction. While we encourage you to share your feedback with any staff member, we also offer a Patient Advocate and answer questions and address concerns.
If you would like to speak to someone regarding your experience, please contact our Patient Advocate at 419-678-5615 or by filling out an online form.
Patient AdvocacyA Directory of Helpful Links & Resources
At Mercer Health, we want to make healthcare easier to navigate. For this reason, we have compiled a directory of helpful links, quick references and other resources to best help you—from finding your way around, to properly dosing specific medications to understanding your billing statements.
Billing & Payment Information
Pay your bill online quickly and securely. For additional billing information and resources click the link below.
Bill Pay InformationPrice Transparency
Personal Health & Medical Forms
For your convenience, we have gathered all the most commonly used personal health and medical forms in one place. This ensures easy access and helps streamline the process for you and your loved ones.
Click to download formsMaps & Directories
Pediatric References
Vendor Registration Policy
All vendor representatives visiting Mercer County Community Hospital will be required to sign in and obtain a badge at one of these convenient locations:
- Materials Management Office
(7:30 a.m. – 4:30 p.m.) - West Registration Desk
- Emergency Registration Desk
At the end of your appointment, stop by any of these locations to sign out and return your badge.
Download Policy & ProceduresPatient & Visitor Testimonials
