Awards & Recognition
Commitment to quality care, patient experience and safety.
At Mercer Health, our greatest honor is and always will be caring for our community. While we are proud to be recognized by industry leaders and on a national scale for our excellence in healthcare services, our commitment to quality care, patient experience, and safety remains our top priority.
2025 America's Best-In-State Hospital Award
Mercer Health has been named to the list of America’s Best-In-State Hospitals, a prestigious award presented in collaboration with Statista, the world-leading statistics portal and industry ranking provider. This recognition is based on four data sources: quality metrics data, a nationwide online survey, patient experience, and patient-reported outcome measures.
Additionally, Mercer Health has been recognized by Newsweek and Statista with a Patient Experience Award. This honor is bestowed upon hospitals that demonstrate outstanding performance in patient experience, highlighting their dedication to delivering high-quality, patient-centered care.
2025 Women’s Choice Award for Emergency Care
Mercer Health’s Mercer County Community Hospital has received the 2025 Women’s Choice Award® as one of America’s Best Hospitals™ for Emergency Care. This evidence-based designation indicates that Mercer County Community Hospital meets high standards and is among the country’s best healthcare institutions based on criteria that consider patient satisfaction, patient recommendation rating, clinical performance and appropriate accreditations. Among all hospitals reviewed, Mercer Health’s Mercer County Community Hospital ranks in the top 3% for Emergency Care services.
Top 20 Rural and Community Hospital in the Nation, Only Top 20 Hospital in Ohio
Mercer Health’s Mercer County Community Hospital was recently named one of the top 20 rural and community hospitals in the nation by the National Rural Health Association (NRHA). The NRHA ranking is based on an evaluation by the Chartis Center for Rural Health Performance INDEX, the most comprehensive and objective assessment of rural hospital performance.
Over 800 hospitals in the United States are included in the rural and community hospitals category and the top 20 represent the top 2.5% of hospitals in the country. Mercer Health’s Mercer County Community Hospital is the only hospital in Ohio on the list.
Top 100 Rural and Community Hospital
Mercer Health was recognized as a 2025 Top 100 Rural and Community Hospital. This is the seventh Top 100 recognition for Mercer Health since 2016. Compiled by The Chartis Center for Rural Health, this annual recognition program honors outstanding performance among the nation’s rural hospitals based on the results of the Chartis Rural Hospital Performance INDEX™.
Mercer County Joint Township Community Hospital was one of only seven Ohio hospitals to be recognized in 2025 and also received this recognition in 2016, 2017, 2018, 2022, 2023 and was recognized as a Top 20 Hospital in 2024.
Outstanding Patient Experience Award from Healthgrades
Mercer Health’s Mercer County Joint Township Community Hospital has been recognized as a 2023 Outstanding Patient Experience Award recipient by Healthgrades, a leading resource for information about physicians and hospitals. Only 5% of hospitals nationwide are awarded this distinction for outstanding patient experience. Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected with Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital, from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital. This is the second consecutive year Mercer Health has received this prestigious award.
Acute Heart Attack Ready
Mercer Health is dedicated to providing exceptional, timely, and evidence-based care to patients diagnosed with a heart attack. Applying the most up-to-date guidelines established by The American Heart Association, Mercer Health’s team of highly skilled professionals will work together to ensure you receive top-quality care.
5-Star Rating from Centers for Medicare & Medicaid Services
Mercer Health’s Mercer County Community Hospital is one of 429 hospitals in the United States and only 30 in Ohio to receive a five-star rating from the Centers for Medicare & Medicaid Services (CMS) in 2022. CMS released its Overall Hospital Quality Star Ratings in July of 2022, reporting on measures from more than 4,000 hospitals. Star ratings range from one to five, with the majority falling in the three- and four-star range. The ratings derive from performance measures across five keys areas: mortality, readmission, safety, patient experience and timely & effective care.
MGMA "Better Performer" Award
Medical Group Management Association (MGMA) has recognized Mercer Health Medical Group as a “better performer” in 2022 because of superior operational performance compared with similar medical group practices nationwide in areas such as operations, profitability, productivity and value and their systematic approach to improving patient care and services.
We are honored to be recognized by MGMA as a Better Performer in 2022, for the second year in a row. The Mercer Health Medical Group’s providers and staff are proud of the services we provide to the residents of the community and this recognition is a measure of our team’s efforts.
Performance Leadership Award for Excellence in Outcomes
Mercer Health’s Mercer County Joint Township Community Hospital has received a 2022 Performance Leadership Award for Excellence in Outcomes by the Chartis Center for Rural Health. These Performance Leadership Awards honor top quartile performance (e.g., 75th percentile or above) among rural hospitals in Quality, Outcomes and Patient Perspective.
Additional Awards and Recognition
For a more comprehensive list of awards and recognition that Mercer Health and our amazing team have received:
Mercer Health Awards and RecognitionStriving for the Greatest Level of Care
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national program put in place by the federal government to measure the patients’ perception of the care they received. This data further allows the consumer to compare healthcare services offered in surrounding areas. This page contains information about Mercer Health. In all of these categories, a higher percentage is preferred. It is a one-year compilation that is updated quarterly.
At Mercer Health, we strive to achieve a 100% rating from our patients by not only meeting, but exceeding the expectations of care delivery. Closely monitoring our scores allows us to proactively enhance our processes and procedures to ensure the safety and well-being of those served.
| Survey of patients’ Hospital Experiences | Mercer Health | State Average | National Average |
|---|---|---|---|
| 1. Percent of patients who reported that their nurses “Always” communicated well. | 83% | 81% | 80% |
| 2. Percent of patients who reported that their doctors “Always” communicated well. | 81% | 79% | 80% |
| 3. Percent of patients who reported that they “Always” received help as soon as they wanted. | 70% | 66% | 67% |
| 4. Percent of patients who reported that staff “Always” explained about medicines before giving it to them. | 63% | 61% | 62% |
| 5. Percent of patients who reported that their room and bathroom were “Always” clean. | 76% | 74% | 74% |
| 6. Percent of patients who reported that the area around their room was “Always” quiet at night. | 72% | 58% | 62% |
| 7. Percent of patients at each hospital who reported that YES, they were given information about what to do during their recovery at home. | 89% | 88% | 86% |
| 8. Percent of patients who “Strongly Agree” they understood their care when they left the hospital. | 52% | 51% | 52% |
| 9. Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). | 79% | 72% | 72% |
| 10. Percent of patients who reported YES, they would definitely recommend the hospital. | 75% | 69% | 70% |
Data last updated: January 2025
Comparison to Other Hospitals
Would you like to take a closer look at how we are doing in comparison to other hospitals?