Awards & Recognition

Commitment to quality care, patient experience and safety.

Although we have been recognized by industry leaders and on a national scale for our excellence in quality healthcare services, our greatest honor always has been and always will be caring for our community. Listed below are awards and recognition of excellence Mercer Health has recently received.

Acute Heart Attack Ready

Mercer Health is dedicated to providing exceptional, timely, and evidence-based care to patients diagnosed with a heart attack. Applying the most up-to-date guidelines established by The American Heart Association, Mercer Health’s team of highly skilled professionals will work together to ensure you receive top-quality care.

Outstanding Patient Experience Award from Healthgrades

Mercer Health was recognized by Healthgrades, the leading online resource for patients to find and connect with the right doctor or hospital, as one of 399 hospitals as a recipient of its 2022 Outstanding Patient Experience Award. This represents the top 15 percent of hospitals in the United States for patient experience. Mercer Health was one of just 18 Ohio hospitals receiving this recognition.

5-Star Rating from Centers for Medicare & Medicaid Services

Mercer Health’s Mercer County Community Hospital is one of 429 hospitals in the United States and only 30 in Ohio to receive a five-star rating from the Centers for Medicare & Medicaid Services (CMS) in 2022.  CMS released its Overall Hospital Quality Star Ratings in July of 2022, reporting on measures from more than 4,000 hospitals. Star ratings range from one to five, with the majority falling in the three- and four-star range. The ratings derive from performance measures across five keys areas: mortality, readmission, safety, patient experience and timely & effective care.

Top 100 Rural and Community Hospital

Mercer Health was recognized as a 2022 Top 100 Rural and Community Hospital.  Compiled by The Chartis Center for Rural Health, this annual recognition program honors outstanding performance among the nation’s rural hospitals based on the results of the Chartis Rural Hospital Performance INDEX™.  Mercer County Joint Township Community Hospital also received this recognition in 2016, 2017 and 2018.

MGMA "Better Performer" Award

Medical Group Management Association (MGMA) has recognized Mercer Health Medical Group as a “better performer” in 2022 because of superior operational performance compared with similar medical group practices nationwide in areas such as operations, profitability, productivity and value and their systematic approach to improving patient care and services.

We are honored to be recognized by MGMA as a Better Performer in 2022, for the second year in a row. The Mercer Health Medical Group’s providers and staff are proud of the services we provide to the residents of the community and this recognition is a measure of our team’s efforts.

2022 Performance Leadership Award for Excellence in Outcomes

Mercer Health’s Mercer County Joint Township Community Hospital has received a 2022 Performance Leadership Award for Excellence in Outcomes by the Chartis Center for Rural Health. These Performance Leadership Awards honor top quartile performance (e.g., 75th percentile or above) among rural hospitals in Quality, Outcomes and Patient Perspective.

Striving for the Greatest Level of Care

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national program put in place by the federal government to measure the patients’ perception of the care they received. This data further allows the consumer to compare healthcare services offered in surrounding areas. This page contains information about Mercer Health. In all of these categories, a higher percentage is preferred. It is a one-year compilation that is updated quarterly.

At Mercer Health, we strive to achieve a 100% rating from our patients by not only meeting, but exceeding the expectations of care delivery. Closely monitoring our scores allows us to proactively enhance our processes and procedures to ensure the safety and well-being of those served.

Survey of patients’ Hospital Experiences Mercer Health State Average National Average
1. Percent of patients who reported that their nurses “Always” communicated well. 83% 80% 79%
2. Percent of patients who reported that their doctors “Always” communicated well. 81% 79% 80%
3. Percent of patients who reported that they “Always” received help as soon as they wanted. 68% 65% 66%
4. Percent of patients who reported that staff “Always” explained about medicines before giving it to them. 57% 61% 62%
5. Percent of patients who reported that their room and bathroom were “Always” clean. 76% 72% 72%
6. Percent of patients who reported that the area around their room was “Always” quiet at night. 67% 59% 62%
7. Percent of patients at each hospital who reported that YES, they were given information about what to do during their recovery at home. 86% 88% 86%
8. Percent of patients who “Strongly Agree” they understood their care when they left the hospital. 49% 52% 51%
9. Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 78% 72% 71%
10. Percent of patients who reported YES, they would definitely recommend the hospital. 72% 69% 70%

Data last updated: February 1, 2023

Comparison to Other Hospitals

Would you like to take a closer look at how we are doing in comparison to other hospitals?

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