"The care I received from the ER to the floor stay was nothing short of exceptional. The assessments were thorough and complete, the education was timely and consistent, I felt informed and knowledgeable of what was happening before it happened and was given a timeframe for when to expect results of any requests I made. Those timeframes were met or acknowledged consistently. I really felt that with every care provider that entered my door and routinely washed their hands. I was their only concern at that moment and my care was their primary concern. Mercer Health is Excellence in Action!"