Full Time - Day Shift

Shift:                        8:00am – 4:30pm

Status:                      Full Time; 10 shifts per biweekly pay period

Weekends:               No

Holidays:                 No

We currently have an opportunity for a self-motivated, leader in our Patient Accounting department. This role requires strong customer service skills and will be accountable for meeting the high expectations that our patients and community desire. This position reports to the Director of Patient Accounts.

Qualifications / Experience:

  • High school graduate or equivalent required. Bachelor’s/Associate degree in Health Information Management or medical office preferred.
  • Medical terminology/background preferred.
  • Medical coding certification a plus.
  • Previous medical office billing experience preferred.
  • Management experience preferred.
  • Strong Customer Service and Leadership skills.


  • Responsible for department timekeeping for payroll and approval of time off requests from staff to ensure appropriate staffing levels in department.
  • Responsible for completing employee performance appraisals, coaching/counseling, and disciplinary actions as needed.
  • Responsible for researching and developing solutions to issues that arise and developing new policies as necessary.
  • Responsible for reviewing accounts identified in management review for charge accuracy and error correction along with working with other department directors for resolutions when necessary.
  • Responsible for assisting in the collection and reporting of department performance improvement dashboard indicators along with developing and implementing process improvements in department.
  • Responsible for assisting in the credentialing process of new providers with the various payers.
  • Responsible for training of new staff and ongoing education to current staff as necessary.
  • Responsible for assisting in data collection for RAC, UR Committee, Grand Lake Cancer Center, etc.
  • Responsible for assisting in the collection and preparation of data as required for Medicare/Medicaid cost reports, HCAP audit, yearly accounting audits, etc.
  • Responsible for reviewing and approving credit balance refund requests from staff to be forwarded to Accounts Payable and for the timely completion of the Medicare Credit Balance Quarterly.
  • Responsible for maintaining excellent customer service standards while interacting with internal and external customers about their patient account questions.
  • Must collaborate and establish a good working rapport with co-workers, other department Directors and all internal/external customers in order to achieve maximum productivity and efficiency.
  • Performs other duties and/or projects as assigned and/or as needed.


  • Individual is self-motivated with strong organizational skills and a positive attitude.
  • Must demonstrate excellent telephone etiquette along with the ability to work with the public.
  • Must have good written and verbal communication skills.
  • Must have basic clerical and mathematical skills to meet the demands of the position.
  • Must be proficient in office machines to meet demands of position.
  • Advanced understanding of CPT-4, ICD-10-CM and uniform billing codes is helpful.
  • Demonstrates/uses effective problem solving skills.
  • Ability to work both independently and as a team player, to exercise good judgment, and to successfully manage a variety/multi tasks.
  • Leadership skills to assist Patient Accounts Director in leading staff and meeting strategic goals of department.
  • Positive service oriented interpersonal skills are required.
  • Must be able to effectively deal with conflict and/or upset customers/employees.