Responsibilities:

• Responsible for department timekeeping for payroll and approval of time off requests from staff to ensure appropriate staffing levels in department.
• Responsible for completing employee performance appraisals, coaching/counseling, and disciplinary actions as needed.
• Responsible for researching and developing solutions to issues that arise and developing new policies as necessary.
• Responsible for reviewing accounts identified in management review for charge accuracy and error correction along with working with other department directors for resolutions when necessary.
• Responsible for assisting in the collection and reporting of department performance improvement dashboard indicators along with developing and implementing process improvements in department.
• Responsible for assisting in the credentialing process of new providers with the various payers.
• Responsible for training of new staff and ongoing education to current staff as necessary.
• Responsible for assisting in data collection for RAC, UR Committee, Grand Lake Cancer Center, etc.
• Responsible for assisting in the collection and preparation of data as required for Medicare/Medicaid cost reports, HCAP audit, yearly accounting audits, etc.
• Responsible for reviewing and approving credit balance refund requests from staff to be forwarded to Accounts Payable and for the timely completion of the Medicare Credit Balance Quarterly.
• Responsible for maintaining excellent customer service standards while interacting with internal and external customers about their patient account questions.
• Must collaborate and establish a good working rapport with co-workers, other department Directors and all internal/external customers in order to achieve maximum productivity and efficiency.
• Performs other duties and/or projects as assigned and/or as needed.