Patient Access Assistant

Patient Access

Part Time - Day/Evening Shift

Shift: 10:30am – 7:00pm

Status: Part-Time; 6 shifts per biweekly pay period

Weekends: Yes

Holidays: Yes

This position reports to the Patient Access Manager.

Greets staff, clients and visitors at the entrance of Mercer Health promptly.
Performs quick registration for ED patients.
Manages the waiting process and act as a liaison between patients, families and clinical staff.
Monitors overall appearance of the hospital entrance.
Continually maintains visual surveillance of the ED lobby.
Assists patients entering or exiting vehicles as needed.
Provides guidance and direction to all persons visiting Mercer Health.
Keeps the front access clear and unobstructed for patient/visitor drop-off and pick-up.
Communicates effectively with ED staff in high pressure situations.
Maintains confidentiality at all times.
Other duties as assigned.
More than 90% of the work day is spent sitting.
Must be able to communicate with individuals from diverse backgrounds.

Detail oriented.
Written and verbal skills to complete assigned sheets and read and follow policies and procedures, MSDS information, etc.
Individual is self-motivated with strong organizational skills, a positive attitude, and functions as a team player.
Must demonstrate ability to work both independently and as a team player, to exercise good judgment, and to successfully manage a variety/multi tasks.
Must have positive service oriented interpersonal skills and work well in a team environment.
Heavy Lifting and moving may be involved with this position, weight range of 70 – 100 lbs.
Must have the ability to work in and around patient and staff areas.
Individual must be able to sit for extended periods of time.

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