COVID-19 Patient Guidelines

Mercer Health has developed extensive plans to proactively manage potential COVID-19 (Coronavirus) cases in the local area. All patients (and visitors) will be required to wear a mask and will be subject to screening.  In regards to patients seeking care, Mercer Health is asking the local community to strictly adhere to the following guidelines should medical treatment be necessary.

When and How should I seek care for COVID – 19 (Coronavirus)? 

QUICK REFERENCE:  Call 419-678-5395, for further direction. 

FURTHER EXPLANATION:  Specific direction for your situation will be provided on a case by case basis. Please call 419-678-5395, for further direction.  To contain the spread of illness, we ask that you call your medical provider prior to arriving on site for medical attention.

What do I do in case of emergency?

QUICK REFERENCE:  Go to the Emergency Department.  Call 419-678-5101 to alert emergency department staff of approaching arrival.

FURTHER EXPLANATION: As in any illness, if symptoms become emergent, Mercer Health’s Emergency Department is available.  For suspected COVID-19 cases ONLY, please call 419-678-5101 prior to arriving at the Emergency Department to ensure the best care for your situation and the proper safety protocols are in place for other patients, visitors and healthcare employees. 

Appointments at Mercer Health Medical Group offices

Appointments – Some patients may be asked to reschedule doctor or other medical appointments for their safety and to ensure ongoing and future healthcare needs can be met. Mercer Health Medical Group offices including primary care, pediatrics, OB/GYN and others are also offering telehealth visits as appropriate. Phone and telehealth appointments will meet insurance requirements and will be billed normally. If you have an appointment that your provider feels can be done over the phone, via telehealth or should be rescheduled, your provider’s office will contact you. If you are unsure if you should still go to your appointment, contact your primary care provider to help make that determination. Other important reminders:

  • Please do not avoid appointments or testing that could cause deterioration of your condition, including patients with COPD, CHF, diabetes, cellulitis and other cardiac conditions. 
  • If you have been asked to quarantine, please contact your primary care provider to help make that determination.
  • For those patients that do have a face-to-face appointment, they will be asked to check-in and then return to their car until the provider is ready to see them. 

Visitor Restrictions

Beginning Thursday, March 19, 2020, no visitors are permitted at any Mercer Health location, due to ongoing concerns about COVID-19 (coronavirus).  These visitor restrictions apply to all Mercer Health facilities.  


  • One (1) support person for Childbirth Center patients
  • End of Life situations – close family and clergy only
  • One (1) support person for surgical patients
  • Minor patients (<=18 years old) limited to only parents, guardians or primary caregivers
  • One (1) support person for individuals with significant disabilities

Visitor Screening/Protocols

  • All visitors to the hospital will be subject to screening for symptoms and travel or exposure history.
  • All visitors will be required to wear a mask.
  • Visitors will be asked to leave the facility if they have had symptoms of the seasonal flu or COVID-19, such as shortness of breath, cough, fever, chills, headache, vomiting sore throat, muscle aches or diarrhea, in the past 48 hours or exposures in the last 14 days.
  • If a patient requires a driver, the driver will be asked to wait in their car until the patient’s appointment is completed.
  • Visitors cannot leave the patient’s room and must wash their hands, or use hand sanitizer, before and after leaving the building.
  • Visitors may enter :
    • On the East side of the hospital by using the Emergency Entrance
    • On the West and South side of the hospital by using the West Entrance or the South Entrance
  • These entrances at the hospital will be temporarily closed to the public:
    • Entrance #1: East Entrance
    • Entrance #4: The Cedar Table Entrance

Thank you for your cooperation as we work to protect the health and safety of our patients, staff, visitors and the community.

Reopening Schedule and Continued Closures and Cancellations


All community outreach events are cancelled until further notice.  If you have questions about any upcoming events, please contact Community Outreach at 419-678-5613.

Childbirth and breastfeeding classes will be held virtually. Plesae visit for more information.

The Center for Healthy Weight & Wellness be also be holding the Surgical Weight Loss Support Group and Diabetes Monthly Update virtually. Contact 419-678-8446 for more information.

Reopening Schedule and Continued Closures

Mercer Health will begin to re-open services beginning Friday, May 1st.  The re-opening schedule is listed below.  In addition, beginning, Monday, May 4th, the West and South Entrances at Mercer Health’s Mercer County Community Hospital will be open Monday – Friday, 6 a.m. – 6 p.m.  All visitor restrictions remain in effect.  Mercer Health provides up-to-date COVID-19 information at:

Opening Friday, May 1st

  • Cardiology Testing
  • Medical Imaging/Radiology
  • Mercer Health Medical Group offices
  • Outpatient Center, including Pain Management Center
  • Respiratory
  • Surgery, not requiring overnight stay

Opening Monday, May 4th

  • Community Sports and Therapy, Coldwater location will reopen

Opening Friday, May 8th

  • Disease Management Center


  • Cardiopulmonary Rehabilitation
  • Center for Healthy Weight and Wellness
  • Doctors’ Urgent Care
  • Hazelnut
  • Lactation Visits
  • Outreach Events
  • Sleep Care Center
  • The Cedar Table
  • The Hospitality Gift Shop
  • Volunteer Services

After Hours & Urgent Care Options

To maximize resources and efficiencies, we will be discontinuing Doctors’ Urgent Care services and will treat all patients presenting at the Mercer County Community Hospital’s Emergency Department as emergency room patients. 

Where do I go if I have an emergency?

  • At this time, all emergency patients should continue to report to the Emergency Department at Mercer Health’s Mercer County Community Hospital.  As always, the emergency department provides emergency care 24 hours a day, 7 days a week. 
  • For suspected COVID-19 cases ONLY, please call 419-678-5101 prior to arriving at the Emergency Department to ensure the best care for your situation and the proper safety protocols are in place for other patients, visitors and healthcare employees. Please see our COVID-19 Patient Guidelines for more information.

Local News & Updates

State & National Information

Up-to-date statewide information for the State of Ohio is available at

On Monday, March 23, 2020 at 11:59 p.m., a Stay at Home order signed by Ohio Department of Health Director Dr. Amy Acton, under direction from Governor Mike DeWine, went into effect requiring all Ohioans to stay in their homes to prevent the further spread of COVID-19. More information regarding the Stay at Home order, including frequently asked questions, is available from the Ohio Department of Health.

The Ohio Department of Health recently released information regarding COVID-19 Myths vs. Facts.

The Centers for Disease Control and Prevention provides the most timely and accurate information for the entire nation, including travel information, prevention and treatment tips, and other resources.